FAQ

Shipping

What Shipping Methods Are Available?

Currently we are collaborating with our Shipping partner and it will be automatically selected according to your delivery address.

Do You Ship Internationally?

Currently we are not offering international shipping. it may available in future.

How Long Will It Take To Get My Package?

Supa.pk ensure to deliver your order within 6 business working days.

However, We will send you regular updates about the status of your order via emails and SMS. After your order has left our warehouse and is on its way to you, you can also track its status by signing in to your account, under “My Order” on your desired order or you can track your order on relevant courier portal.

Payment

What Payment Methods Are Accepted?

We have the following payment methods through which you can make a payment:

  • Cash On Delivery
  • Credit/Debit Card (Visa/Master)
  • Direct Bank Transfer

When should i pay advance payment?

On COD method orders worth equal or more than Rs.10,000/- or order with incomplete address required advance payment of 15% of your total.

Is Buying On-Line Safe?

Fraud detection and prevention are very important to us. At Supa, we take all necessary steps to ensure that transactions are genuine, safe and that our customer details are completely secure.

Orders & Returns

How do I place an Order?

Shopping on Supa.pk is so easy & safe ! Once you have found the product you want to buy, just follow the steps below:

  • Open supa.pk on your mobile or desktop browser
  • Put the item title on “Search Bar”.
  • Click on the image of your desired item & Click on “Buy Now ” or “Add to Cart”.
  • Click on “View Cart” (change quantity if required) & click on “Checkout Button”.
  • On Checkout Page Enter your personal details like (Name/Contact Number/Shipping Address with City).
  • Click on Check Box “Create an account?” . it will create an account for future shopping without entering all details again. 
  • Confirm the order details and select your “Mode of Payment”.
  • Click on “Place Order”.
  • Your Order number will appear on your screen and a confirmation email will be sent to your given email address.

-Congratulations! your order has been placed.

How Can I Cancel Or Change My Order?

If you wish to cancel your order before it is shipped, please call our helpline 03-111-787-222 and speak to a Customer Service rep.

If your order is already on its way to you or if you have already received your order, you will not be able to cancel the order but you may be able to return your product.

Do I need an account to place an order?

No you don’t need an account to place your order.

How Do I Track My Order?

To track your order

  • Please click on order tracking link which is available in your order confirmation Email: support@supa.pk or Call / Whatsapp:(+92) 3111 787 222
  • Enter your Order ID this was given to you on your receipt and in the confirmation email you should have received.
  • Enter Email  then press the “Track” button.

How Can I Return a Product?

You will have 7 days after an item is delivered to you to notify us that you want to return the item. This means if your item was delivered e.g. on the 5th of the month, you have till the 12th to initiate a return. If the item you wish to return meets the criteria mentioned below, your return can be initiated by calling our helpline at 03-111-787-222 which is available Mon-Sat 9:00am to 6pm.